Policies

Hotel NQ is subject to the liability regime established by Law 300 of 1996 and Decrees 1075 of 1997. It is also committed to complying with articles 16 and 17 of Law 679 of 2001, which regulate the protection of minors against sexual exploitation and violence; Law 17 of 1981 on the protection of flora and fauna; Law 103 of 1931, which promotes the conservation of archaeological monuments and/or cultural heritage.

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At NQ HOTEL ORINOQUIA we are a company that bases the development of its activities on the principles of sustainability through awareness-raising actions with its employees, clients and guests, thus promoting the conservation of the region's natural heritage, the gradual technological renewal that in the future will generate a reduction in its energy and water consumption rates and the gradual reduction of waste generated within the establishment and in the sites where activities related to the tourist operation are carried out.

At NQ HOTEL ORINOQUIA, we are committed to protecting the integrity of children and adolescents.

RESERVATION, CANCELLATION AND REFUND POLICY

WARRANTY REGULATIONS

GENERAL CONSIDERATIONS

CONDITIONS AND RESTRICTIONS DURING THE RESERVATION, IN THE ENTRY AND HANDLING OF

All minors must enter and be registered with a companion (legal guardian or person in charge), and may not remain alone during their stay.

VAT exemption on tourist services provided to residents abroad that are used in Colombian territory.